Frequently Asked Questions
Everything you need to know about our luxury home and body collections.
What is the standard delivery time for orders?
We offer standard delivery within 3-5 working days. Express shipping options are available at checkout for those who need their Plum & Ashby favorites sooner.
Are your products cruelty-free and made in the UK?
Yes, we are proud to say that all our products are cruelty-free and never tested on animals. Furthermore, the majority of our collection is designed and manufactured in England.
What is your return policy for bath and body products?
Due to hygiene reasons, we can only accept returns on bath and body products if they are unopened, unused, and in their original packaging within 28 days of purchase.
Do you offer gift wrapping services?
We do. You can select our signature gift wrapping option at checkout, where your items will be elegantly packed in our bespoke tissue paper and ribbon-tied boxes.
Are your candles made from natural wax?
Our luxury candles are crafted using a high-quality 100% natural soy wax blend, ensuring a clean, long-lasting burn and excellent fragrance throw.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.