Returns & Exchanges
We want you to be completely satisfied with your Plum & Ashby purchase, which is why we offer a 28-day return window for items in their original, unused condition. Please ensure all beauty and fragrance products remain sealed for hygiene purposes to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully package your products in their original boxes, ensuring they are securely padded to prevent damage during transit.
Label and Post
Download and print your pre-paid return shipping label, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing